Privacy Statement & Content Reporting
American Legal Claim Services, LLC ("ALCS") is committed to protecting your privacy and earning your trust. This Privacy Statement describes ALCS's privacy practices for the services ALCS provides through websites which it creates, configures, and hosts on behalf of its clients and for the websites located at https://www.americanlegal.com and https://www.eclaimfile.com.
ALCS monitors its websites, as described herein, for content it considers unacceptable for posting. Content ALCS considers unacceptable might include defamatory content, infringement of intellectual property or individual privacy rights, or false or misleading content. Users can notify ALCS of inappropriate or objectionable content by email at [email protected]. Upon becoming aware, ALCS will take steps to review and, if appropriate, remove any unacceptable content.
Information Collection & Use
ALCS collects anonymized data for the purpose of analyzing traffic on its websites. It also collects personal information for the purpose of providing Settlement information and to receive and process claims. ALCS collects personal information (1) from Companies/Defendants involved in the case, (2) directly from the Class Member involved in the matter, (3) from a broker/nominee acting on behalf of a record holder, and (4) from visitors requesting additional information or contact from ALCS.
Examples of the personal information which ALCS may collect includes, but is not limited to, name, address, phone number, email address, employment history, Social Security/Tax ID number, and other relevant information. In addition to this personal information, we may also collect Internet Protocol (IP) addresses and other non-personal information specifically identifying the user’s computer.
Information We Share
We do not sell, rent, trade, or otherwise disclose personal information about our website visitors, except as described here. We may share information (in aggregate, not by individual visitor) provided, as permitted by law, by our website visitors with service providers we may retain to perform services on our behalf. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) in response to a request from law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or (iv) in connection with an investigation of suspected or actual illegal activity.
ALCS provides administrative support services and solutions for the legal and financial industries. ALCS typically provides its services through websites that ALCS creates, configures, and hosts on behalf of the client. ALCS operates its websites and collects usage data about users at the direction of, and in accordance with, the instructions of state and federal courts and ALCS's clients.
ALCS's arrangements with its clients may require ALCS to obtain certain personal information, oftentimes from the client or a user, in order for a user to submit a claim or access information provided on an ALCS website page. Among other things, ALCS may collect the following data: (i) user name; (ii) user identification; (iii) user address; (iv) user email address; (v) user phone and/or fax number; (v) user past or current employment information; and, (vi) other personal information required to comply with court ordered administration services. ALCS may also track the amount of time a user spends on the client website, the applications the user employs, and other activities in which the user engages while the user is on ALCS and client websites.
ALCS may use anonymized, non-personal data that it obtains from users, such as the amount of time users spend on a specific portion of a website, to analyze trends, gather data to benchmark best practices, and monitor, improve, and refine the functionality of the system. ALCS generally only uses personal information to provide feedback about a user's activity on an ALCS-hosted client website. For example, ALCS may use personal information to inform a user of his or her access rights to case-specific information, to provide feedback on how to more effectively use the site’s features, or to explain new features of the system.
ALCS's arrangements with its clients may require ALCS to provide all user information in ALCS's possession, including a user's personal information, directly to the client with which the user is associated. If a user corresponds with ALCS, ALCS may keep a record of that correspondence. ALCS does not transfer any personal user information to any third party (other than ALCS's client) unless ALCS is authorized to do so by the client with which the user is associated, in connection with the services that ALCS provides to its client, or required to do so by applicable law.
Individuals may visit ALCS's public website, www.americanlegal.com, without disclosing any personal information. ALCS may track the activity of visitors to this website in order to analyze trends, monitor, and improve and refine the functionality of the site. When used for the above purposes, this data is aggregated and is not stored in any personally identifiable form. Visitors to the www.americanlegal.com website may also contact ALCS by email at [email protected] When you choose to submit such information to ALCS through email, an online form, or other method, or through a temporary cookie for the sole purpose of using one of ALCS’s online forms or submitting information to ALCS as described below, you may choose to provide ALCS with information in order to request additional information about ALCS services, for press inquiries, employment, or for other purposes. By providing ALCS with information, you consent to ALCS’s use of this information in a manner consistent with this Privacy Statement. Except as described in this Privacy Statement, ALCS does not collect any information about you through its website without your knowledge and consent. When ALCS receives email, it collects the sender's return email address. ALCS uses this return address to respond to inquiries or comments that it receives. ALCS does not share personal information it obtains from visitors who send email to ALCS with any third parties unless it is authorized to do so.
ALCS may use a user’s personal information to contact a user concerning the user’s inappropriate use of americanlegal.com.
Data Integrity & Data Security
ALCS does not process personal information that it receives for any purpose other than to provide administrative support services and solutions to its clients, pursuant to ALCS's arrangements with its clients. Generally, such personal information is provided by either the user or the client with whom the user is associated. ALCS maintains such personal information in accordance with arrangements with ALCS's clients. ALCS has taken steps to ensure that any information ALCS collects is secure by, among other things, limiting the number of people who have access to ALCS's database servers, utilizing electronic security systems, utilizing AES-encryption of Personally Identifiable Information (PII) (both in transit and at rest), and using password protections and multi-factor authentication to guard against unauthorized access. ALCS may, however, aggregate data that it obtains from users to analyze trends, to gather data to benchmark best practices, and to monitor, improve and refine the functionality of the system.
Correcting & Updating Personal Information
ALCS is committed to ensuring that the personal information it receives is accurate. At the direction of, and in accordance with, the instructions of ALCS's clients, ALCS allows users who make reasonable requests to access their personal information in ALCS's possession and to correct, amend, or delete inaccurate information.
Cookies & Session IDs
We may share the information we collect via cookies and Google Analytics with entities located in the United States who assist us in supplying our services, including thorough data storage solutions, back-up services and IT support. We may also disclose it to others if required to do so by law. We do not share any of the information we collect with any party for advertising purposes.
Links to Third Party Websites
ALCS websites may contain hyperlinks to other websites. These sites operate independently and are not under our control. We strongly encourage you to review the privacy policies of any website you visit before supplying personally identifiable information through that website and to familiarize yourself with the terms, conditions and policies implicated by the use of those sites. ALCS is not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.
The services provided by an ALCS website do not constitute the rendering of legal services, and no attorney-client relationship is formed between ALCS and any client, or between ALCS and any user, by virtue of such services. The information contained in ALCS websites is not intended to constitute legal advice or to substitute for obtaining appropriate legal advice. This Privacy Statement describes ALCS's privacy practices only. It does not describe, and ALCS makes no representations about, the privacy practices of any other parties, including ALCS's clients, who may receive personal information from ALCS in the course of using ALCS's services.
Questions & Comments
If you have any questions about this Privacy Statement, the practices of ALCS, or about ALCS's websites, please contact ALCS at the following address:
American Legal Claim Services, LLC
Attn: Information Security Officer
PO Box 23650
Jacksonville, FL 32241-3650
This policy is subject to periodic review and change. This privacy statement was last updated on October 4, 2019.